Types of Information We Collect
When you use the club21 platform, we collect certain categories of information to ensure our services are delivered smoothly, securely, and in a way that suits your needs.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and required identity verification details. This information is used to verify your identity and enable secure access to your account.
Payment Information
For transactions in MYR (RM), we retain records of deposits and withdrawals, including the payment methods used. However, full card details or sensitive banking information are not stored directly in our systems — they are processed through encrypted third-party payment providers.
Device & Browser Information
We automatically record your IP address, device type, operating system, browser, and usage data such as pages visited and session duration. This information helps us detect suspicious activity and improve platform performance.
How Your Information Is Used
Club21 uses collected information solely for legitimate purposes necessary to operate the platform. The following are the primary purposes for which your data is used:
- Verifying identity and processing new account registrations;
- Processing deposits, withdrawals, and transactions in MYR;
- Providing responsive and effective customer support;
- Detecting and preventing fraud, money laundering, and other unlawful activities;
- Sending notifications related to your account, transactions, or important policy changes;
- Analysing usage patterns to improve the overall platform experience;
- Complying with legal obligations and regulations in force in Malaysia.
We will not use your data for third-party marketing purposes without your prior consent.
Use of Cookies and Session Tracking
The club21 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit our platform.
Types of Cookies Used
- Session Cookies: Required to maintain your login during an active session and not retained after the browser is closed;
- Preference Cookies: Saving your language settings and display preferences for a smoother return experience;
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the platform. If you have any questions about cookies, please refer to our FAQ section us.
Data Storage, Security & Information Sharing
How We Protect Your Data
Club21 employs a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data communications, hashed password storage, and continuous system monitoring to detect security threats.
Data Retention Period
Your account information is retained for as long as your account remains active. Following account closure, certain data may be kept for the period required to fulfil legal obligations and audit requirements before being securely deleted.
Sharing With Third Parties
Club21 does not sell or rent your personal data to third parties. Information may be shared only in the following circumstances: with licensed payment providers to process RM transactions, with law enforcement authorities upon lawful request, or with platform technology providers bound by strict confidentiality agreements.
Your Rights as a User & How to Contact Us
As a club21 user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request a correction promptly.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements.
Privacy Policy Changes
Club21 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via in-platform notifications or email. The date of the most recent update will always be displayed at the top of this page.
How to Contact Us
For any enquiries, data access requests, or privacy-related complaints, please reach our team by email at [email protected]. We are committed to responding to every enquiry within a reasonable timeframe. For general questions, you may also refer to the FAQ Page us.
Your Data Is Safe With club21
We are committed to maintaining your trust. Register an account today and enjoy an entertainment platform that puts your safety and privacy first. Have questions? Contact us or visit our log in to manage your account privacy settings.